Enterprise Messenger Linked to Tasks and Tickets | Hamahang
Hamahang is an enterprise messenger that ties team conversations to tasks and tickets, archives every message and includes internal calls and meetings. It runs in the browser and on an Android app, hosted in the cloud or on your own server. The messenger is included from the Pro plan upward.
Most organizations only take internal messaging seriously after something goes wrong: a contract file disappears in a group chat, an employee who left is still a member of the work group, or a customer insists “I messaged you that same week” and nobody can find it. The core problem with consumer messaging apps is not only security; it is that conversations and work stay apart. This page is for managers looking for a business messaging app who want to know exactly what Hamahang offers, in which plan, and what not to expect from it.
Which Teams Is Enterprise Messenger Software Built For?
Hamahang is made for organizations whose work is project-based or request-based, and where talking to customers is part of everyday work:
- Software companies and technical teams that work with tickets and tasks
- Agencies and service firms running several projects for different clients at once
- Support teams whose requests arrive by email and website forms
- Organizations that want work conversations out of employees’ personal group chats
If you are still researching the concept and how it differs from consumer apps, our article what is an enterprise messenger is a better place to start; this page is about choosing and buying.
What Sets Hamahang Apart From a Chat App?
Every conversation has a home
In Hamahang, conversations are attached to the relevant task, project or ticket. When someone asks six months later “why did we decide this?”, the answer sits next to the work, not somewhere in the endless scroll of a group.
A complete, lasting archive
The full message history is recorded and archived. When an employee leaves, their knowledge does not walk out of the company on their phone.
Customers can join the conversation
Customers can take part in conversations, so communication between managers, team leads and the customer happens in the same place where the work is tracked. In the Elite plan, a client portal is added so each customer gets a dedicated space.
Tickets arrive on their own
Requests that come in by email or website forms automatically become tickets, and the discussion about each one continues inside that ticket. To decide what belongs in chat and what should become a ticket, read our guide on messenger vs. ticketing system.
Internal calls and meetings
Alongside text chat, Hamahang includes internal calls and meetings, so a quick sync does not send the team off to another tool.
Which Hamahang Plan Includes Team Chat?
This is the most important buying point: the Hamahang Start plan does not include the messenger. The table shows the team communication features by plan; each plan includes everything in the one before it.
| Feature | Start | Pro | Elite |
|---|---|---|---|
| Users | Up to 15 | Up to 50 | Unlimited |
| Project and task management, ticketing system | ✓ | ✓ | ✓ |
| Calendar and reminders, files and attachments | ✓ | ✓ | ✓ |
| Mobile app | ✓ | ✓ | ✓ |
| Enterprise messenger | — | ✓ | ✓ |
| Internal calls and meetings | — | ✓ | ✓ |
| Notification automation, dashboards and reports | — | ✓ | ✓ |
| Kanban board and Gantt chart | — | ✓ | ✓ |
| Client portal | — | — | ✓ |
| Organizational access levels and custom workflows | — | — | ✓ |
| API and integrations, service level agreement (SLA) | — | — | ✓ |
Put simply: if your team has up to 50 people and you want the messenger, Hamahang Pro is the natural choice. If you have more users, customers need their own space, or Hamahang has to connect to your other systems, look at Elite.
Cloud or On-Premise Team Messaging?
Hamahang is built by Barsavosh (P-Soft) in Isfahan, Iran, and its interface is fully in Persian (right-to-left). You have two deployment options:
| Deployment | Best for |
|---|---|
| Cloud (hosted by Barsavosh) | Teams that do not want to manage a server and its upkeep, and want to get started faster |
| On your own server | Organizations whose policy is to keep messages and files on their own infrastructure |
Staff reach Hamahang from a web browser or the Android app, so they stay in the loop at their desk and away from the office.
Hamahang vs. Consumer Messaging Groups
The usual alternative is one or more groups in a consumer messaging app. Compare them from the angle of following up on work, not only security:
| Question | Group in a consumer app | Hamahang |
|---|---|---|
| Which piece of work is this message about? | You have to guess from the text | It is attached to a specific task or ticket |
| Who owns the reply? | Usually unclear | Tickets and tasks have an owner |
| What happens when an employee leaves? | History stays with their personal account | The archive belongs to the organization |
| Where does a customer’s email request go? | Separately, into an inbox | It automatically becomes a ticket |
| Team performance reporting | None | Dashboards and reports (Pro) |
More Than a Messenger: Projects, Tickets and Finance in One Place
At its core, Hamahang is a project management and ticketing system, and the messenger is one part of it. In the same environment, projects are assigned to team leads, progress is visible, and the finance module handles income and expenses, invoicing, and project budgets and costs. If all you want is chat with no need to track work, Hamahang may be more than you need; its real value shows when conversations and work have to stay together.
Enterprise Messaging Platform Buying Checklist
Before you choose any product, ask the vendor these questions and see the answers in a demo, not just in a brochure:
| Criterion | Question | Hamahang’s answer |
|---|---|---|
| Link to work | Is a message attached to a specific task or ticket? | Yes |
| Archive | Does the conversation history stay with the organization? | Yes, fully archived |
| Customer participation | Can customers join conversations? | Yes; client portal in Elite |
| Deployment | Cloud only, or on our own server too? | Both |
| Devices | Does it work on phones? | Web and Android app |
| Voice and video | Are there internal calls and meetings? | Yes, from Pro |
| Permissions | Can we define organizational access levels? | Yes, in Elite |
| Trial | Can we test it on real work before a long commitment? | 1 to 2 months after setup |
Suggested Ground Rules for Internal Team Chat
A good tool without clear rules slides back into the chaos of consumer groups. A few simple rules that work for most teams:
- Work requests only as tasks or tickets: if something has to be done, it should not live only in a message; turn it into a piece of work with an owner and a due date.
- Talk next to the work: discuss a ticket inside that ticket so the next person sees the whole story.
- A short call instead of a long thread: once a back-and-forth runs several rounds, make a quick internal call and record the outcome.
- Remove leavers immediately: when a colleague leaves, close their access the same day.
Getting Started With Hamahang
- Demo and plan choice: your team’s needs are reviewed and a matching plan is recommended.
- Deployment choice: cloud or your own server.
- Setup: teams, users, projects and the ticket intake path from email and website forms are defined.
- Trial period: after setup, you use Hamahang on real work for 1 to 2 months to make sure it fits.
One practical tip: in the first week, make it a rule that every work request is logged only in Hamahang. If the old groups keep running in parallel, the team drifts back to old habits.
Frequently Asked Questions
Does the Hamahang Start plan include the messenger?
No. The enterprise messenger and internal calls and meetings are included from the Pro plan.
Can customers take part in conversations?
Yes. Customers can join conversations, and the Elite plan adds a dedicated client portal.
Does Hamahang work on mobile?
Yes. It is available in a web browser and as an Android app.
Can Hamahang be installed on our own server?
Yes. Hamahang can be deployed in the cloud or on your organization’s own server.
Are messages linked to tasks and tickets?
Yes. Every conversation is attached to the relevant task, project or ticket, and its full history is archived.
Can we try it before committing?
After setup there is a 1 to 2 month trial period on real work.
To see the Hamahang messenger working alongside your own team’s tasks and tickets, explore Hamahang and request a Pro plan demo.
